Frequently Asked Questions

How long does delivery take?

After you place an order with us, we meticulously handcraft your chosen piece of jewelry. This process typically takes us around 4-7 days to ensure each piece meets our high-quality standards. Once your order is ready, we'll ship it straight to your door, providing you with tracking information. Our items are shipped globally, as we strive to provide our customers with superior quality at the most affordable prices, enhancing the shopping experience at Phoenix Stones. You can find more info HERE.

How do I track my order?

Keeping you updated about your order is a priority for us. After your order is placed, you'll receive detailed emails from our team regarding the shipping process and tracking information. You can also track your package using our dedicated Track Order page. Should you have any questions or concerns, our responsive email support team is ready and eager to assist.

What do I do if my package is lost/stolen?

While we deeply sympathize with the inconvenience of lost or stolen packages, we cannot be held responsible. If your tracking information states your package was delivered, yet you haven't received it, we recommend reporting this issue to your respective shipping carrier. If you need assistance on how to do this, our customer support team is always ready to guide you through the process.

Does your store offer any coupons or promotions?

Absolutely! We believe in rewarding our cherished customers with various opportunities to save. By signing up for our newsletter, you'll receive weekly coupons delivered straight to your inbox. Furthermore, you'll get an instant 10% discount upon providing your phone number and email during the signup process. You can join our mailing list via the popup link or during checkout.

How much does shipping cost?

We are proud to offer free shipping for all orders over $24.99. It's our way of saying 'thank you' for choosing Phoenix Stones.

Do you accommodate custom orders?

We certainly do! We understand that our customers have unique tastes and preferences. If you have a special request for a custom order, please email us. We'll do our best to bring your vision to life!

Do you offer wholesale?

Yes, we do! We offer wholesale orders for large purchases over $500 or quantities over 50 items. For more information on our wholesale process, feel free to email us.

What if I need to return or exchange an item?

We want you to love your purchase, but if for any reason it doesn't meet your expectations, rest assured. We offer a 7-day return policy. To get a detailed understanding of our return and refund process, please refer to our refund policy.

What payment methods do you accept?

For your convenience, we accept a broad array of payment methods. You can swiftly complete your purchase using all major card types, Apple Pay, Google Pay, PayPal, and even Venmo, offering a seamless and secure checkout process.

How do I use a promo code?

At Phoenix Stones, savings are just a click away! During the checkout process, you can enter your promo code to instantly reduce your purchase total.

How do I care for and maintain my jewelry?

To keep your jewelry pieces in pristine condition, understanding their proper care and maintenance is essential. For in-depth guidelines and helpful tips, visit our blogs page. From cleaning techniques to ideal storage practices, we've got you covered!

What is an affiliate and how does the affiliate program work?

An affiliate is someone who promotes our products and earns a commission on sales made through their unique referral link. At Phoenix Stones, we offer an exciting affiliate program where you can earn up to 30% commission on each sale! This rate is remarkably competitive, often surpassing those of other stores. To become an affiliate, simply sign up, share your unique referral link, and start earning when someone makes a purchase through your link. Our affiliate program is a fantastic way to earn extra income while promoting products you love.

How can I contact customer service?

Your satisfaction is our priority. If you have any questions or concerns, don't hesitate to contact our customer service team through our contact tab. We're always ready and eager to assist you!